Terms and Conditions of Purchase

These are the terms and conditions on which we supply a service to you. Please read these terms carefully before confirming your order. These terms tell you who we are, how we will provide a service to you, how you and we may change or end the contract, what to do if there is a problem and other important information. We are Boutique of Dreams Ltd, a company registered in England, company number: 10340741. We are a VAT registered company, VAT number: 327769462. Our contact details are Boutique of Dreams, Attleborough Road, Hingham, NR9 4NQ. Tel: 01953 85144. Email: hello@boutiqueofdreams.co.uk

If we have to contact you we will do so by telephone or by writing to you with the details you provided to us in your order. It is your responsibility to notify us of any changes. When we use the words “writing” or “written” in these terms, this includes letters, emails and social media messages.

1. OUR CONTRACT WITH YOU

  • How we will accept your order. Our acceptance of your order will take place when we tell you that we are able to provide you with the service, which shall be after you have confirmed the order using the order form. At this point a contract will come into existence between you and us
  • If we cannot accept your booking. If we are unable to accept your order, we will inform you of this and will not charge you for the service.

2. OUR CLEANING SERVICE

  • We do offer a cleaning service that is optional for our brides. If you do decide to use our service, cleaning can take up to 4 months. We cannot guarantee that all stains are able to be removed from your gown, though we will use our best endeavours. Your gown is not dry cleaned; it is a cleaning service in the boutique consisting of hand washing. Once the gown is cleaned, you will need to collect your gown within a reasonable time scale. If your dress remains uncollected after a period of 6 months, then we reserve the right to dispose of your dress. We reserve the right to charge storage at £1 per calendar day, starting 2 calendar months after notification is made to you to collect the dress. Collection of your gown may be made by a designated person on your behalf upon written authority from you.

  • Payment. The cost will be advised to you and payment will be required in full at the time of placing the order.
    •  If there is a problem If there is a problem please notify us  at the time you collect. 

    • Collection  Once your gown leaves the boutique this is deemed of acceptance of the cleaning of your dress and that it is of satisfactory condition.

3. STORAGE

  • Storage costs. We will store your dress or 2 weeks after notification that your gown is ready to collect. This will be communicated to you in writing via email or social media channels. After this date, we reserve the right to charge storage at £1 per calendar day thereafter. 

This does not affect your statutory rights.